Terms & Conditions of sale
www.nestware.co.uk is an online division of Nestware Limited.
Our terms and conditions are designed to ensure that all our customers can shop easily and with confidence when shopping with www.nestware.co.uk. By using or accessing our website and/or placing any order(s), you agree to be legally bound by these terms and conditions. If you do not wish to be bound by these terms and conditions then you may not use or access our website or place orders. We advise that you should not proceed with your purchase until you have read and agreed to these terms and conditions.
You must be at least 18 years of age to purchase online.
The prices are subject to change without prior notice.
Although all necessary care has been taken to ensure that the prices on our website are correct and up to date, however, if the price at which you have placed an order is incorrect or has changed due to market conditions, you will be informed and you will have the right to amend/cancel your order.
If your card has already been charged and we subsequently cancel your order, we will immediately issue a refund for the total amount charged from your account.
We at www.nestware.co.uk have made every effort to ensure that the product information and specifications on our website is correct and accurate. However, www.nestware.co.uk cannot guarantee the reliability and accuracy of information contained on its pages. The images are for illustration purpose only and the original product may differ in terms of color, shade and size.
The color and the finishes shown in the image are as accurate as the photography process allows. The beauty of natural timber is the grain, variation in color and the shade. We cannot therefore guarantee that any two pieces of timber will be an exact match within or from piece to piece. Wood is a natural product and as such is susceptible including expansion and contraction.
Certain degrees of filler are used on oak furniture this is common and very much part of the manufacturing process. Please note that our furniture items are usually of a very rustic nature and a heavy distressing is usually applied, this may appear as a dulling or rubbing effect to the waxed finish, knotty and grainy woods are used; this is as intended by the supplier.
Leather products are made from quality natural leather and accordingly they may not be uniform in color or texture. Only the finest hides are selected but they will show natural marks and scars on the hide.
We Endeavour to display as accurately as possible the colors of our products that appear on the website. However we cannot guarantee the complete accuracy of the pictures or photographs that are shown. Many conditions such as monitor settings and camera lighting can affect the coloring of items in a picture. Similarly natural wood color can vary from tree to tree and an exact color match for solid wood products can not be guaranteed.
Nestware Limited retains the right to alter the specifications of furniture in accordance with our suppliers' commitment to quality and continuous improvement without prior notice
*We will only deliver the goods to the registered cardholder’s address in the UK.*
We are pleased to be able to deliver to your door. However by agreeing to our terms you understand that, we, our delivery couriers or any other furniture courier we assign to deliver your furniture, do not accept liability whatsoever for any damage caused to either the goods or your property.
Although your initial delivery may have been free (subsidised within the purchase price) we reserve the right to ask the customer to pay all relevant costs of return of items. The general rule is that the cost of returning items after they have been dispatched will be £50 per item (mainland UK only) for return to a maximum of £100 for multiple items. Non-mainland UK incurs higher return fees.
Which courier do you use for delivering the goods?
Goods are delivered on weekdays directly to your home address. However, special deliveries may be arranged on Saturdays for additional extra cost.
If you live within the UK mainland, the delivery will be free of charge for all orders over £300; however any cost of return of non faulty items will be with the customer. We will use 2 methods of carriage which we will determine on purchase. On larger or multiple items you will receive a call from our carriers to book a convenient delivery date that suits the carriers pre allocated delivery route. However for smaller items a parcel carrier may be used, the carriers will not call you if this method is chosen, however they will leave a card for you to contact them to arrange the completion of delivery. We will inform you about the courier services being used when we process your order.
How long will it take for the goods to arrive?
We normally would deliver the goods within 14 working (Monday-Friday) days. But in certain cases it may take up to 28 working days for the delivery. In any such case, we will notify you of the same.
However, if the product you have ordered is out of stock when you placed an order, we will keep you updated of the expected time for the arrival of stock. As you would have waited for some time for the goods to arrive in stock, we will try our best to get them delivered as soon as possible. Please allow up to 10 working days from the time of its availability in stock.
How much do I pay for the delivery?
The delivery will be free for any orders placed over £300. There will be a flat delivery charge of £25 per item for all the orders under £300. We may offer free delivery or an option to upgrade delivery for certain time, this would reflect during the checkout process.
Do you deliver goods outside UK, Scottish Highlands, Northern Ireland?
We do not ship goods outside the UK and also reserve the right not to deliver to some parts of Scottish Highlands, BFPO Addresses and Islands of Mainland UK.
We do not deliver goods to Northern Ireland.
Please email us at email@example.com for any further information about delivery.
Will I need to sign on delivery?
Yes, a signature will be required at the time of delivery. We may ask for a manual swipe of the card by which you made the payment with or for a proof of ID on certain occasions.
What happens if I miss the delivery?
If you miss the delivery then do not panic, the couriers will leave a card with delivery details (for the smaller items sent by courier)
What happens if I am unable to take delivery?
If you are unable, for whatever reason to take delivery of your goods on the confirmed delivery date arranged by our carrier or we are unable to deliver the goods due to there being no safe means of access to the place of delivery we shall be entitled to cancel your order and refund your payments less an aborted delivery fee of £50 levied by our carriers, the return charge of £50 per item or £100 for multiple items will also be applicable if the items are returned.
The return charge mentioned will be applicable immediately after the items have left our warehouse, i.e. if the order is cancelled after we have despatched the item but before delivery to the final destination, the return charge levied by our carriers will still be applicable.
Returns and Cancellations
What is your returns policy?
We hope that the product you ordered is delivered to you, however if you have received the wrong one by mistake then we are happy to offer you a 7-day peace of mind, money back guarantee.
If you are not happy with the product and change your mind then the customer has to pay the delivery charge we have incurred (please read the free delivery section), returning delivery charge and a 5% Administration charge to cover our costs. You should inform us of the same within 24 hours in writing to firstname.lastname@example.org.
We are happy to refund the full amount less administration charges as far as it is in the original packaging, unused and in resaleable condition. Please note that it is your responsibility to take care of the products and ensure they are returned to us safely & in a resaleable condition. We will refund the cost of the product to you upon receipt of the returned items. This may take up to 30 days.
After this 7 day period has expired we will be unable to accept returns of any items purchased unless faulty. For an item to be classified as faulty the product must be in less than perfect condition, dysfunctional or of unmerchantable quality at the time of delivery. A fault may also be classified as a defect which manifests itself within a reasonable period of time after delivery which can be attributed unanimously to a manufacturing defect or poor quality workmanship and not due to maltreatment by the customer.
Nestware will not accept cancellation of any orders where the item(s) purchased are not normally held in stock but have been specifically ordered at the request of the customer.
Full payment will be required in advance for the products which are made to order. If you change your mind and wish to cancel your order then please inform us within 3 working days email@example.com, after this duration (within 7 working days of initial order) 30% of the total order value will be confiscated and rest 70% will be refunded. If you fail to inform us within 7 days of your order, then the order cannot be cancelled and no refunds will be made.
Nestware Limited complies with the Consumer Protection (Distance Selling) Regulations 2000 which states that consumers have the right to a cooling off period of 7 working days after the goods have been received. However, Nestware Limited will only give a refund if the consumer complies with the following:
Subject to your statutory rights, products made or altered specifically for you, may not be returned nor will we provide any refund, unless they are defective or have been accidentally damaged by us in the course of delivery.
What happens if the goods are damaged or Faulty?
If there is any defect with the product then please email us at firstname.lastname@example.org within 48 hours of the receipt of the goods. We must be emailed images/photos of the damage/fault within the 7 working days and before any return, refund or replacement is carried out.
Damaged goods must be retained for inspection with all original packaging. No credit can be issued for goods when packaging has been disposed of. The consumer must make the goods available for collection by Nestware Limited within 14 working days. Refunds can only be made once the goods are back with us. Once a delivery has been agreed/booked with you or your representative, if it is aborted by yourselves for any reason without prior written/emailed warning, you will be responsible for the full cost of the delivery.
We reserve the right to refuse returns of items should the original packaging not be available to allow the safe return via our carriers. Should it be deemed impractical to offer a replacement, redelivery or re-selection of any damaged or faulty items we reserve the right to offer an allowance against a repair, or alternatively a refund for your purchase. Any non faulty items returned will always be returned at the expense of the customer.
We will not be liable for any damage or loss resulting from repairs attempted by you or third parties.
If our carriers accidentally damage goods in the course of delivery our liability for that damage is limited to the repair, replacement or refund of the goods or the value thereof.
Will the delivery charge be refunded?
The postage and packaging are the direct costs and cannot be refunded in all circumstances. If the return is required as a result of our error, we will happily refund both the outbound & the return postage charges.
In all other circumstances, the cost of return postage and the original postage charge are both non-refundable and have to be borne by the customer.
Although your initial delivery may have been free (subsidised within the purchase price) we reserve the right to ask the customer to pay all relevant costs of return of items. The general rule is that the cost of returning items after they have been despatched will be £50 per item (mainland UK only) for return to a maximum of £100 for multiple items. Non-mainland UK incurs higher return fees.
How do I return the goods?
In case of any returns, please email us at email@example.com confirming the details of your order and we will make an arrangement for collection of goods.
Can I cancel my order?
If you wish to cancel your order please email us at firstname.lastname@example.org immediately (within 24 hours of placing your order) with your Name, Order number and Address. The products ordered will normally be dispatched within 3 working days.
Cancellation of order within 24 hours from the time the order was placed will have no cancellation charge. However, if the order has already been processed and the payment has been taken then an administration charge of 5% of the total amount will be levied. If the order has been processed and dispatched then the delivery charge, returning charge and an Administration charge of 5% of the total amount has to be borne by the customer.
Made to Order Products
Where you order items online which are made to order; which include Mottisfont, New Court and Aquarius Collection, payment will be taken in full in order to process your order as fast as possible. If you change your mind and wish to cancel your order then please inform us within 3 working days of your initial order service@Nestware.co.uk, after this duration (within 7 working days of initial order) 30% of the total order value will be confiscated and rest 70% will be refunded and your order will be cancelled. If you fail to inform us within 7 days of your order, then the order cannot be cancelled and no refunds will be made.
The cooling off period and refund/returns policy does not apply to the made to order products.
Items that are made to order including Mottisfont, New Court and Aquarius Collection will be delivered within 28 days of Nestware Limited receiving them.
The lead time on bespoke items is generally 8-10 weeks. We turn them around as fast as possible as it is in our interests to do so. Bespoke items are exempt from our refund policy unless faulty. The same applies to any paint finishes requested which varies from our standard offering.
What are my payment options?
We accept all the major credit/debit cards Visa and MasterCard through the secure online payment facility on our website. You can also make payments using your Pay Pal account.
We will require cardholder's full details including name, address and telephone number as registered with the bank. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit/debit card has been properly received. Ownership and title in the goods will only pass to the customer upon receipt of full payment.
When do you charge my credit/debit card?
The payment will be taken from your card once your order has been processed and dispatched. We do not charge the customer unless we have the product in stock except for the specially ordered items. An advance payment for specially ordered products will be required, which is non-refundable.
If the product is not in stock, you will be placed on back order request and we will take the payment on the day we have received the stock. Any queries in this regard can be directed to email@example.com and we will be able to assist you.
The contract shall not have been concluded until we have completed all of the following steps: we have received your valid credit card charge or debit card payment details or you have paid by bank transfer, we have accepted your on-line order and sent you confirmation of receipt of your order by return e-mail to the address you have given us during the registration procedure and on ordering and then we dispatched the goods to you.
We reserve the right to refuse any order placed by you.
Is your website secure?
At Nestware, we promise that your personal information is secure. Every transaction is processed by Pay Pal and Barclaycard using the latest industry standards for secure online credit card transactions. Secure servers protect your information using advanced encryption and firewall technology throughout the ordering process.
Data Protection Act
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not pass your e-mail address to other trusted traders unless you agree. The type of information we will collect about you includes:
· Your name
· Phone number
· Email address
· Credit/debit card details
We use information we collect from you to process your orders and to offer you the best possible customer service. We will only send you marketing material if you have specifically opted-in or alternatively, if you have bought from us. You may opt out at any time by clicking the 'unsubscribe link' we put at the bottom of any newsletter we have sent you or by using the contact details on this page.
Where is Nestware Limited?
Nestware Limited is registered at 6 Mortlake Road, Ilford, Essex, IG1 2SX. Company Registration Number: 10217613, VAT Registration Number:. This address can only be used for post purposes.
What are cookies?
We thrive to provide a high level of service to our customers; however, sometimes mistakes can occur. We will do our utmost to rectify the problem quickly and efficiently.
We take complaints very seriously indeed. If you do wish to complain then please email us at firstname.lastname@example.org we will acknowledge your complaint within 5 working days.
We operate the web site from our offices within England. Accordingly the laws of England and Wales govern claims relating to, including the use of, this website and the materials contained therein. If you choose to access our web site from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between ourselves and you the laws of England and Wales will apply at all times.
*WE RESERVE THE RIGHT TO ALTER OR CHANGE THE TERMS AND CONDITIONS AT ANY TIME WITHOUT PRIOR NOTICE.*