*We will only deliver the goods to the registered cardholder’s address in the UK.*
We are pleased to be able to deliver to your door. However by agreeing to our terms you understand that, we, our delivery couriers or any other furniture courier we assign to deliver your furniture, do not accept liability whatsoever for any damage caused to either the goods or your property.
Although your initial delivery may have been free (subsidised within the purchase price) we reserve the right to ask the customer to pay all relevant costs of return of items. The general rule is that the cost of returning items after they have been dispatched will be £50 per item (mainland UK only) for return to a maximum of £100 for multiple items. Non-mainland UK incurs higher return fees.
Which courier do you use for delivering the goods?
Goods are delivered on weekdays directly to your home address. However, special deliveries may be arranged on Saturdays for additional extra cost.
If you live within the UK mainland, the delivery will be free of charge for all orders over £300; however any cost of return of non faulty items will be with the customer. We will use 2 methods of carriage which we will determine on purchase. On larger or multiple items you will receive a call from our carriers to book a convenient delivery date that suits the carriers pre allocated delivery route. However for smaller items a parcel carrier may be used, the carriers will not call you if this method is chosen, however they will leave a card for you to contact them to arrange the completion of delivery. We will inform you about the courier services being used when we process your order.
How long will it take for the goods to arrive?
We normally would deliver the goods within 14 working (Monday-Friday) days. But in certain cases it may take up to 28 working days for the delivery. In any such case, we will notify you of the same.
However, if the product you have ordered is out of stock when you placed an order, we will keep you updated of the expected time for the arrival of stock. As you would have waited for some time for the goods to arrive in stock, we will try our best to get them delivered as soon as possible. Please allow up to 10 working days from the time of its availability in stock.
How much do I pay for the delivery?
The delivery will be free for any orders placed over £300. There will be a flat delivery charge of £25 per item for all the orders under £300. We may offer free delivery or an option to upgrade delivery for certain time, this would reflect during the checkout process.
Do you deliver goods outside UK, Scottish Highlands, Northern Ireland?
We do not ship goods outside the UK and also reserve the right not to deliver to some parts of Scottish Highlands, BFPO Addresses and Islands of Mainland UK.
We do not deliver goods to Northern Ireland.
Please email us at firstname.lastname@example.org for any further information about delivery.
Will I need to sign on delivery?
Yes, a signature will be required at the time of delivery. We may ask for a manual swipe of the card by which you made the payment with or for a proof of ID on certain occasions.
What happens if I miss the delivery?
If you miss the delivery then do not panic, the couriers will leave a card with delivery details (for the smaller items sent by courier)
What happens if I am unable to take delivery?
If you are unable, for whatever reason to take delivery of your goods on the confirmed delivery date arranged by our carrier or we are unable to deliver the goods due to there being no safe means of access to the place of delivery we shall be entitled to cancel your order and refund your payments less an aborted delivery fee of £50 levied by our carriers, the return charge of £50 per item or £100 for multiple items will also be applicable if the items are returned.
The return charge mentioned will be applicable immediately after the items have left our warehouse, i.e. if the order is cancelled after we have despatched the item but before delivery to the final destination, the return charge levied by our carriers will still be applicable.